Incentives
Learning objectives
25 min · 283 words
- ◆Distinguish personal, social, and organizational incentives.
- ◆Recognize misaligned and perverse incentives.
- ◆Redesign an incentive to produce a better decision.
The oldest rule in behavior
HistoricalThree layers of incentive
EvidenceMisaligned and perverse incentives
EvidenceReading and redesigning
KAF OriginalApply the framework
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Aligned vs misaligned incentives
1. A support team is measured only by tickets closed per hour. What behavior is this incentive most likely to produce?
Spotting hidden incentives
2. A financial advisor recommends a product that pays them a large commission. What is the honest first question?
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Reflect before you answer
Saved to your Journal1. Choose one workplace, community, or platform. List the incentives that encourage productive behavior and the ones that quietly reward the opposite.
2. Identify one behavior of your own you keep repeating despite disliking it. What is actually rewarding it? Redesign one reward or friction.
Knowledge check
Answer all 3 to submit. 70% or higher to complete this lesson.
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